Subscriptions FAQs

01. What are Subscriptions?
02. What is the advantage to Subscriptions?
03. How will I know about my upcoming Subscription order?
04. Can I edit, cancel or change the frequency of my upcoming Subscription cycle?
05. Who do I contact if I experience issues placing or managing my Subscription order(s)?
06. Are Subscriptions available on all products?
07. Will I be charged for shipping on my Subscription order?
08. What forms of payment can be used for my Subscription order?
09. Can I change my method of payment for my Subscription cycle?
10. Can I edit the shipping address for an upcoming Subscription order?

Answers

01. What are Subscriptions?

Subscriptions is a service where you can set up automatic shipments of select Laura Mercier products at your preferred frequency with 10% off and free shipping.

02. What is the advantage to Subscriptions?

With Subscriptions, you’ll never be without your favorite Laura Mercier products. You’ll also receive 10% off and complimentary shipping on all Subscription orders. As a bonus, you will receive a complimentary makeup bag with your second order to house your favorite Laura Mercier products.

03. How will I know about my upcoming Subscription order?

You will receive an email confirming your upcoming Subscription Order 10 days prior to your upcoming order. You can update the frequency or cancel an upcoming order from your reminder email.

04. Can I edit, cancel or change the frequency of my upcoming Subscription cycle?

Yes. To manage your Subscription order(s) at any time, sign into your account and go to the Subscriptions tab in My Account. You can cancel or edit the quantity and frequency of your Subscription cycle up to 24 hours before your next order. Your next scheduled Subscription order date will display in this section as well.

05. Who do I contact if I experience issues placing or managing my Subscription order(s)?

You can manage your account by signing in and going to the Subscriptions tab in My Account or by contacting Laura Mercier Customer Care team at: contact_us@lauramercier.com.

06. Are Subscriptions available on all products?

We offer Subscription on select products. You can see if an item is available for Subscription on its product page.

07. Will I be charged for shipping on my Subscription order?

All Subscription orders include complimentary standard delivery. If you want to receive an order with priority shipping, we recommend placing a separate order.

8. What forms of payment can be used for my Subscription order?

You can pay with any valid credit card. Please note Afterpay is not an acceptable forms of payment on Subscription orders. If you would like to place a Subscription order, please submit a valid credit card.

9. Can I change my method of payment for my Subscription cycle?

You can change your form of payment for an upcoming Subscription order from within My Account. You can add or delete your valid credit card information here as well.

10. Can I edit the shipping address for an upcoming Subscription order?

Subscription orders are shipped to the default billing and shipping addresses. You can edit this information at any time up to 24 hours in advance of your next order by logging into My Account.